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Frido — Online Reputation Management

Live mentions, response times and sentiment across Facebook & Instagram, broken down by shift and agent.
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Date Range
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Source
Shift
Sentiment
Agent
Shift-wise Breakdown
Mirrors the daily shift report · respects active filters
Agent-wise Breakdown
Respects all active filters
Date Agent Name No. of Tickets FRT ART
Trends & Distribution
All charts update live with your filters

Comments over time

Daily ticket volume in the selected range

Sentiment split

Share of tickets by sentiment

Source split

Facebook vs Instagram volume

Sentiment by shift

Stacked tone across the three shifts

Agent leaderboard

Tickets handled vs SLA breaches, top 10

Response time by shift

Average FRT vs ART (minutes)

Ticket Detail
0 tickets