Key Performance Indicators
💬
Total Mentions
—
Across all shifts
📝
Total Comments
—
FB + Instagram
✅
Reply Rate
—
All shifts avg
⚡
Avg FRT + ART
—
Response time
😤
Negative Comments
—
Needs attention
🛡️
SLA Breaches
—
Target: 0
Sentiment Analysis
Overall
Comments by Platform
FB vs IG
Shift Activity
Mentions
Comments Over Time
Trend
Sentiment by Platform
Stacked
Shift Performance Breakdown
Response Times by Shift
FRT · ART
Negative Sentiment Heatmap
By Shift + Platform
Raw Data Explorer